FAQ

Frequently Asked Questions

Deposits

In which currency can I make a deposit?

You can make a deposit in one of the following currencies: EUR, USD, GBP, CHF.

Can I register without depositing funds?

Yes. You only need to make a deposit in order to start trading.

What is the minimum deposit at Stratton?

Minimum deposit is 250 (GBP, USD, EUR, CHF)

General

Do I need to have specific computer requirements to be able to trade with Stratton?

The only specific computer requirements are, Explorer 8.0 and up, Google Chrome 4.0 and up or Firefox 3.6 and up. Your Java script needs to be enabled in order to trade on our site. Flash player needs to be installed so you are able to view our site elements.

Is my private information protected at Stratton?

Yes. At Stratton we use cutting edge technology to ensure your information is secure and private. Among other methods we use 128bit SSL encryption.

Why can’t I trade?

There are several reasons why you your trading activity isn’t working. It is best you contact our awesome support to help you go through the issue.

My account

The personal info I registered with has changed. What do I do?

If any of your personal info, such as home address, has changed, you can update your private information on your personal account. Alternatively you can contact us.

How do I know what my account balance is?

As soon as you login to your private account you can view your account balance at the top of the page.

How can I check all my funding transactions?

You can see all your transactions in the transaction history. This can be accessed only when you login to your account.

Withdrawals

How can I place a withdrawal request at Stratton?

Withdrawal requests are placed by logging in and going to the withdrawal page in client area.

What is the minimum withdrawal amount at Stratton?

Through wire transfer the minimum amount is 100 EUR/ USD/ GBP/CHF. Through Credit or Debit cards the minimum withdrawal is 10 EUR/ USD/GBP/CHF. Through e-wallets there is no minimum withdrawal amount, however the amount must cover the fee cost

Is it possible to cancel a withdrawal?

Yes it is. You can cancel the withdrawal if it has not been transferred yet. Your funds will be returned to your trading account.

79.86% of retail investor accounts lose money when trading CFDs with this provider.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 79.86% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.